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How do I return a faulty product that I purchased online?

Last Updated: Sep 16, 2013 11:41AM AEST
For Online Order Returns:
1. Contact us via the phone or email (please have your order number handy).
2. Complete the Warranty or Exchange/Refund form.

3. Customer service will then issue a RA number (return authorisation number) and shipping address.
4. Pack all items securely in a carton (or reuse the original packaging). Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
5. Post the product with proof of purchase and completed return authorisation form to the address we provide.

Contact Us

  • Email Us
  • Customer Support Team -Australia Phone: +61 2 9997 4744 (Business Hours)
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